Clear
Core
LinkLegal Certification
As a partner platform to WePay, you have certain legal obligations to your merchants who use WePay which you must comply with. These requirements may stem from applicable law, our transaction processors, card networks and member banks. Collecting each merchant's agreement with WePay Terms of Service and disclosure of applicable fees to each merchant are the first steps to compliance.
WePay Terms of Service and Privacy Policy
You must obtain the electronic signature of each of your merchants on the WePay Terms of Service and Privacy Policy - either separately or linked in your own terms of service - and send WePay the required data elements. You must also enable your merchants to view the WePay Terms of Service and Privacy Policy in the WePay Merchant Center, linked in your own terms of service, or elsewhere on your website.
WePay requires the following elements of an electronic signature:
- Date/time stamp
- Original IP address
- Legal Entity ID
Use the terms_of_service on the Legal Entity to send the electronic signature.
You should collect these at the time that your merchant clicks “Accept” or otherwise indicates agreement with your Terms of Service and the WePay Terms of Service.
The WePay Terms of Service will always be accessible at https://go.wepay.com/terms-of-service.The WePay Privacy Policy will always be accessible at https://go.wepay.com/privacy-policy.
Note
Canada: For usage in sites based in Canada, please provide appropriate links to https://go.wepay.com/terms-of-service-ca and https://go.wepay.com/privacy-policy for terms of service and privacy policy, respectively.
Collecting agreements
When you onboard merchants, you are responsible for collecting your merchant's electronic signature to WePay's Terms of Service and Privacy Policy and passing it to WePay. Platforms do this by linking to WePay's Terms of Service and Privacy Policy in the platform's own Terms of Service, and passing to WePay the merchant's electronic signature to the platform's own Terms of Service. In the event that you have existing customers who accept your Terms of Service before they included a link to the WePay Terms of Service, you must ensure that those customers re-accept your Terms of Service or separately accept the WePay Terms of Service before using the WePay payments service.
Your own Terms of Service must contain language substantially similar to the following (substituting your own name for [Platform] wherever it appears) below:
“[Platform] offers payments through WePay, Inc. (“WePay”), a third-party payment processor. In order for you to use WePay's payment processing services, you must register with WePay as a merchant. The WePay Terms of Service explain that process and are available here: https://go.wepay.com/terms-of-service-us. The WePay Privacy Policy is available here: https://go.wepay.com/privacy-policy. By accepting this agreement with Platform, you agree that you have reviewed the WePay Terms of Service and Privacy Policy for the country in which you are located and agree to them. If you have questions regarding the WePay Terms of Service or Privacy Policy, please refer to the WePay website www.wepay.com or contact WePay at https://support.wepay.com/hc/en-us.”
Enabling accessibility
If WePay Terms of Service and Privacy Policy are properly linked in your own terms of service and privacy policy, no further action is required.
Fees for Payment Processing
Fee disclosures provides transparency between the platform, the merchant, and the payer and encourages brand trust and loyalty. It is a fundamental principle of fair business practice that fees be clearly disclosed prior to the time when the purchaser makes the decision to buy a service, such as payment processing. During the onboarding workflow for merchants and payers, applicable fees should be displayed so that the user can take them into account when deciding whether or not to purchase the payment service. Furthermore, the fees should be accessible for review after payer and merchant initiation via terms of service, terms and conditions, dedicated fee disclosure documentation, or equivalent.
Fees described should include payer fees, merchant fees, app fees, chargeback fees, fees associated with refunds or any other fees relevant to WePay and payment processing. If the platform is processing payments with WePay in Canada, the fees applicable to those markets should be disclosed.
Here is a sample fee disclosure:
Processing fee for each transaction is 2.9% + $0.30.
Other fees may apply, as applicable:
$15.00 per chargeback (in addition to the amount of the chargeback).
$15.00 per ACH return (in addition to the amount of the return).
$25.00 research fee if an account is deemed abandoned.
Refunds: if a merchant refunds a payment in full, WePay and Platform will return its fees. If a merchant refunds a payment in part, neither WePay nor Platform will return its fees.
Canada Fee Disclosures
For usage in sites based in Canada, the FCAC (Financial Consumer Agency of Canada) requirement is that all merchant-acquirer agreements1 will include a cover page containing the following using FCAC templates:
- Information Summary Box: No platform action required.
The Information Summary Box contains key elements of the merchant contract. This box is already presented at the top of WePay Canada Terms of Service, which merchants agree to as a function of onboarding. Therefore no partner action required for compliance. - Fee Disclosure Box: Platform action required.
Platform needs to display the Fee Disclosure Box at the top of merchant/user agreement OR during onboarding where fees are currently presented to the merchant/user/payee. The entire Fee Disclosure Box should be placed where fees are presented during onboarding, or there should be a prominent link (with the words 'Required regulatory disclosure of fees in Canada') to the Fee Disclosure Box.
Please note the following:
- As required by FCAC2, this exact template needs to be used.
- The template is already pre-populated with the card types that platforms accept in Canada as a function of using WePay, which are all Visa, Mastercard and Amex cards.
- IMPORTANT: Fees vary by platform and each platform needs to ensure their fees are accurately shown in the box. These are the fees the platform charges the merchant (payee) for accepting card payments. Added clarifications:
- A platform may have multiple fees for different services they provide. This box should only contain the card payment processing fees as presented to the merchant (payee). If the platform does not separately list card payment acceptance fees, and instead have a single bundled fee for all their services, then that fee should be displayed in this box because the fee includes card payment acceptance.
- To be clear, the fees to be displayed in this box are not platform's or WePay's cost of processing card payments. The fees to be displayed are those charged to the merchant (payee) for card payment acceptance.
- Even where fee is same regardless of card product type, as in the template below, FCAC requirement is that all the card product types have to be listed. In our case, platforms will have the same fees irrespective of card brand or type. Possible exception is that Amex cards may carry different fees and should be reflected accordingly in the box.
Sample Fee Disclosure Box
Required regulatory disclosure of fees in Canada:
| Payment Card Type These are the most common domestically issued card types and processing methods. They do not represent all the possible fees and variations that are charged to the merchants. | Processing Method (Card Not Present) Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. online payment) |
|---|---|
| American Express Cards | 2.9% + $0.30 CAD |
| American Express Prepaid Cards | 2.9% + $0.30 CAD |
| MasterCard Business Cards | 2.9% + $0.30 CAD |
| MasterCard Core Cards | 2.9% + $0.30 CAD |
| MasterCard Corporate Cards | 2.9% + $0.30 CAD |
| MasterCard Debit Cards | 2.9% + $0.30 CAD |
| MasterCard Prepaid Cards | 2.9% + $0.30 CAD |
| MasterCard World Cards | 2.9% + $0.30 CAD |
| MasterCard World Elite Cards | 2.9% + $0.30 CAD |
| Visa Business Cards | 2.9% + $0.30 CAD |
| Visa Infinite Business Cards | 2.9% + $0.30 CAD |
| Visa Consumer Credit Cards | 2.9% + $0.30 CAD |
| Visa Corporate Cards | 2.9% + $0.30 CAD |
| Visa Debit Cards | 2.9% + $0.30 CAD |
| Visa Infinite Cards | 2.9% + $0.30 CAD |
| Visa Infinite Privilege Cards | 2.9% + $0.30 CAD |
| Visa Prepaid Cards | 2.9% + $0.30 CAD |
| Discover Cards | 2.9% + $0.30 CAD |
| Other Fees | |
| Chargebacks | $15.00 CAD |
- [1](#footnote-1)According to FCAC definition, "Acquirers are entities that enable merchants to accept payments by credit or debit card, by providing merchants with access to a payment card network for the transmission or processing of payments.” Therefore this is a compliance requirement on both WePay and platforms.
- [2](#footnote-2)FCAC has provided more details about Fee Disclosure Box [here](https://www.canada.ca/en/financial-consumer-agency/services/industry/commissioner-guidance/guidance-16.html).
Merchant IC+ Fee Disclosures
Platforms must disclose pricing to merchants participating in Merchant IC+ pricing as part of the onboarding flow. Fees must be disclosed prior to the merchant entering an agreement with your platform.
Fee disclosures must include all fees that your platform will charge, including non-IC fees (like ACH fees). If your platform will be leveraging any of the fees nested in the pricing structure, they must be disclosed.
For instance, a fee disclosure for Merchant IC+ pricing which leverages all the above must follow this template:
document.addEventListener("DOMContentLoaded", function () {
var elems = document.querySelectorAll(".collapsible");
var instances = M.Collapsible.init(elems);
});<body>
<ul class="collapsible">
<li class="active">
<div class="collapsible-header"><i class="material-icons">attach_money</i>Platform Fees</div>
<div class="collapsible-body #eceff1 blue-grey lighten-4">
<table class="striped z-depth-2">
<thead>
<tr>
<th colspan="3">
<h5>Credit Card Transaction Fees: Charged on every transaction as set forth below</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td>Transaction markup<br>(variable)</td>
<td>X.XX%</td>
<td>{{platform}} mark up fee charged for every captured transaction as % of transaction amount.</td>
</tr>
<tr>
<td>Transaction markup<br>(fixed)</td>
<td>$X.XX</td>
<td>{{platform}} mark up fee charged for every captured transaction as fixed fee per transaction count.
</td>
</tr>
<tr>
<td>Authorization Fee</td>
<td>$X.XX</td>
<td>{{platform}} mark up fee charged for every Authorization as fixed fee per auth count. This includes
all states of auth i.e. reverse, failed, success.</td>
</tr>
<tr>
<td>Refund markup<sup>1</sup><br>(fixed)</td>
<td>$X.XX</td>
<td>{{platform}} mark up fee charged for every refund transaction as fixed fee per refund count.</td>
</tr>
<thead>
<tr>
<th colspan="3">
<h5>Per Incidence Fees: Charged every time your account incurs one of the below items</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td>Chargeback Fee</td>
<td>$X.XX</td>
<td>Charged when a cardholder of card-issuing bank formally protests a charge.</td>
</tr>
<tr>
<td>Debit Failure Fee<sup>2</sup></td>
<td>$X.XX</td>
<td>Charged when we are unable to debit our fees from your account. We typically debit all fees for a
month 6 days after the end of the month.</td>
</tr>
</tbody>
<thead>
<tr>
<th colspan="3">
<h5>Monthly Fee</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td>Monthly Service Fee<sup>3</sup></td>
<td>$X.XX</td>
<td>{{platform}} fee charged every month.</td>
</tr>
</tbody>
<thead>
<tr>
<th colspan="3">
<h5>eCheck Transaction Fees<sup>4</sup></h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td>eCheck<br>(variable fee)</td>
<td>X.XX%</td>
<td>{{platform}} fee charged for every eCheck transaction as % of transaction amount.</td>
</tr>
<tr>
<td>eCheck<br>(fixed fee)</td>
<td>$X.XX</td>
<td>{{platform}} fee charged for every eCheck transaction as fixed fee per transaction count.</td>
</tr>
<tr>
<td>eCheck Fee<br>(minimum)</td>
<td>$X.XX</td>
<td>Minimum fee for eCheck (variable fee + fixed fee) irrespective of transaction amount per eCheck
transaction.</td>
</tr>
<tr>
<td>eCheck Fee<br>(maximum)</td>
<td>$X.XX</td>
<td>Maximum fee for eCheck (variable fee + fixed fee) irrespective of transaction amount per eCheck
transaction.</td>
</tr>
<tr>
<td>Refund eCheck Fee<sup>1</sup><br>(fixed)</td>
<td>$X.XX</td>
<td>{{platform}} fee charged for every eCheck refund transaction as fixed fee per refund count.</td>
</tr>
</tbody>
</table>
</div>
</li>
</ul>
<div class="row">
<span class="col s10 offset-s1">1. Refund markup fees are charged for every credit transaction related to cards and
refund eCheck fees are charged for every eCheck credit transaction. We do not return our fees on the original
transaction, and some Payment Brands do not return interchange and fees on the original transaction. Therefore,
when you refund a payment, it might cost you more than what you received for the original transaction.</span>
</div>
<div class="row">
<span class="col s10 offset-s1">2. Debit Failure fee is charged when WePay cannot debit your merchant linked bank
account via ACH debit including but not limited to insufficient funds or incorrect account information,
others.</span>
</div>
<div class="row">
<span class="col s10 offset-s1">3. Monthly Recurring Fee will be debited for the first time in the month your
account has been set up. This fee will be debited regardless of whether you are processing transactions through
your account until you close it.</span>
</div>
<div class="row">
<span class="col s10 offset-s1">4. eCheck Fees are charged if you’re enabled for ACH method of payment for
processing.</span>
</div>
<ul class="collapsible">
<li class="active">
<div class="collapsible-header"><i class="material-icons">attach_money</i>Interchange Pass-Through</div>
<div class="collapsible-body #eceff1 blue-grey lighten-4">
<table class="striped z-depth-2">
<thead>
<tr>
<th colspan="3">
<h5>TRANSACTION PROCESSING FEES</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td colspan="3">
<h6><b>Payment Brand Interchange and Wholesale Discount:</b></h6><br>MasterCard, Visa and Discover
assess Interchange and an Assessment Fee & Network Fee for each Transaction. American Express assesses a
Wholesale Discount Rate and Network Fee for each transaction. These rates and fees will be passed
through at cost.
</td>
</tr>
<tr>
<td>Interchange and Wholesale Discount Rates</td>
<td></td>
<td>As set by each Payment Brand</td>
</tr>
<tr>
<td>
<div class="row">
<div>
<div class="card-panel #eceff1 blue-grey lighten-4">
<span>
<table>
<thead>
<tr>
<th colspan="3">Payment Brand Assessments</th>
</tr>
</thead>
<tbody>
<tr>
<td rowspan="2">MasterCard</td>
<td>Credit transactions less than $1000 and all Debit transactions.</td>
<td>0.130%</td>
</tr>
<tr>
<td>Credit transactions greater than $1000</td>
<td>0.014%</td>
</tr>
<tr>
<td rowspan="2">Visa</td>
<td>Debit Transactions</td>
<td>0.130%</td>
</tr>
<tr>
<td>Credit Transactions</td>
<td>0.140%</td>
</tr>
<tr>
<td colspan="2">American Express OptBlue Network Fee</td>
<td>0.150%</td>
</tr>
<tr>
<td colspan="2">Discover / JCB</td>
<td>0.130%</td>
</tr>
</tbody>
</table>
</span>
</div>
</div>
</div>
</td>
<td></td>
<td>
<div class="row">
<div>
<div class="card-panel #eceff1 blue-grey lighten-4">
<span>
<table>
<thead>
<tr>
<th>Payment Brand Network Fees</th>
<th>Credit</th>
<th>Debit</th>
</tr>
</thead>
<tbody>
<tr>
<td>MasterCard Network Access & Fees Brand Usage Fee (NABU) (Charged per Authorization &
per Refund)</td>
<td>$0.0195</td>
<td>$0.0195</td>
</tr>
<tr>
<td>Visa Domestic Sales Auth (APF) (Charged per Authorization per Refund)</td>
<td>$0.0195</td>
<td>$0.0155</td>
</tr>
<tr>
<td>Visa Intl Sales Auth (APF) (Charged per Authorization & per Refund)</td>
<td>$0.0395</td>
<td>$0.0355</td>
</tr>
<tr>
<td>Discover / JCB Data Usage</td>
<td>$0.0195</td>
<td>$0.0195</td>
</tr>
</tbody>
</table>
</span>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td colspan="3">
<div class="row">
<div>
<div class="card-panel #eceff1 blue-grey lighten-5">
<span>
<table>
<thead>
<tr>
<th colspan="4">Payment Brand Fees</th>
</tr>
</thead>
<tbody>
<tr>
<td>MC File Transmission Fee Per Transaction*</td>
<td>$0.0014</td>
<td>VI Financial Transaction Fee</td>
<td>$0.0018</td>
</tr>
<tr>
<td>MC Reporting & Infrastructure</td>
<td>$0.0003</td>
<td>VI Reporting & Data Transfer</td>
<td>$0.0002</td>
</tr>
</tbody>
</table>
</span>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td colspan="3">*MasterCard assesses a file transmission fee based on the number of bytes of data
contained in a transmitted file. Because the file size may vary from transaction to transaction, the
parties acknowledge that it is not possible to accurately translate the byte-based fee into a
consistently accurate transaction-based fee. In light of the foregoing, the parties have agreed that the
Merchant shall pay a fee in the amount stated above for each transaction submitted under this Agreement.
Such fee shall be deemed to be the file transmission fee imposed by MasterCard on each transaction for
all purposes of this Agreement, and we may change the amount of such fee in accordance with the terms of
this Agreement in the event MasterCard changes the amount or calculation of its file transmission fee.
</td>
</tr>
</tbody>
<thead>
<tr>
<th colspan="3">
<h5>ONE TIME AND PERIODIC FEES</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td>
<div class="row">
<div>
<div class="card-panel #eceff1 blue-grey lighten-4">
<span>
<table>
<thead>
<tr>
<th colspan="2">Monthly Fees</th>
</tr>
</thead>
<tbody>
<tr>
<td>Visa Fixed Acquirer Network Fee<sup>1</sup></td>
<td>Varies</td>
</tr>
</tbody>
</table>
</span>
</div>
</div>
</div>
</td>
<td></td>
<td>
<div class="row">
<div>
<div class="card-panel #eceff1 blue-grey lighten-4">
<span>
<table>
<thead>
<tr>
<th colspan="2">Annual Fees</th>
</tr>
</thead>
<tbody>
<td>MC Merchant Location Fee<sup>2</sup></td>
<td>$1.25</td>
</tbody>
</table>
</span>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td colspan="3">
1. Visa Fixed Acquirer Network Fee is a monthly fee assessed by Visa based on Merchant Category Code
(MCC), dollar volume, number of merchant locations, number of Tax IDs, and whether the physical Visa
card is present or not present at the time of the transaction. This fee can vary monthly.<br><br>
2. MasterCard Merchant Location Fee of $1.25 will be applicable for each month with $200.00 or more in
MasterCard volume. This fee will be assessed quarterly based on the previous 3 months activity.
</td>
</tr>
</tbody>
</table>
<table class="z-depth-2">
<thead>
<tr>
<th colspan="3">
<h5>PAYMENT BRAND FEES — PER INCIDENCE</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td colspan="3">
<h6>These fees are billed by MasterCard, Visa, American Express, and Discover and passed through your
account</h6>
</td>
</tr>
<tr>
<td>MC Acquiring License Fee</td>
<td>0.004%</td>
<td>Charged on MasterCard Gross Sales volume.</td>
</tr>
<tr>
<td>MC Digital Enablement / Card Not Present Fee</td>
<td>0.010%</td>
<td>Charged on MasterCard Card Not Present Gross Sales volume.</td>
</tr>
<tr>
<td>AX OptBlue Card Not Present Fee</td>
<td>0.30%</td>
<td>Charged on American Express Card Not Present Gross Sales volume.</td>
</tr>
<tr>
<td>Discover / JCB Network Authorization Fee</td>
<td>$0.0025</td>
<td>Charged by Discover on all authorizations for card transactions that are settled through the Discover
Network.</td>
</tr>
<tr>
<td>MC Auth Access Fee AVS Card Present</td>
<td>$0.01</td>
<td rowspan="2">Charged by MasterCard when a merchant uses the Address Verification Service to validate a
cardholder address.</td>
</tr>
<tr>
<td>MC Auth Access Fee AVS Card Not Present</td>
<td>$0.01</td>
</tr>
<tr>
<td>MC Processing Integrity Fee: Pre Authorization</td>
<td>$0.045</td>
<td rowspan="3">Charged when a card is authorized but not deposited and the authorization is not reversed
in a timely manner.<br>*the minimum fee amount for a Final authorization is $0.04.</td>
</tr>
<tr>
<td>MC Processing Integrity Fee: Final Authorization*</td>
<td>0.25%</td>
</tr>
<tr>
<td>Visa Misuse of Authorization Fee</td>
<td>$0.093</td>
</tr>
<tr>
<td>Visa Zero Floor Limit Fee</td>
<td>$0.20</td>
<td>Charged when a transaction is deposited but never authorized.</td>
</tr>
<tr>
<td>Visa Transaction Integrity Fee</td>
<td>$0.10</td>
<td>Charged on Visa transactions that do not meet the qualification standards for US Custom Payment
Service (CPS) categories.</td>
</tr>
<tr>
<td>MC Ineligible Chargeback Blocking Fee</td>
<td>$3.00</td>
<td>Charged when a fraud related Chargeback is blocked by MasterCard.</td>
</tr>
<tr>
<td>MC Cross Border Assessment Fee</td>
<td>0.60%</td>
<td rowspan="4">Applies to non-U.S. bank issued cards in which the transaction is settled in USD.</td>
</tr>
<tr>
<td>Visa International Service Assessment Fee</td>
<td>1.00%</td>
</tr>
<tr>
<td>American Express OptBlue International Fee</td>
<td>0.40%</td>
</tr>
<tr>
<td>Discover / JCB International Service Fee</td>
<td>0.80%</td>
</tr>
<tr>
<td>MC International Support Fee</td>
<td>0.85%</td>
<td rowspan="3">Additional fee charged by MasterCard, Visa and Discover on non-U.S. bank issued cards.
</td>
</tr>
<tr>
<td>Visa Interregional Acquiring Fee</td>
<td>0.45%</td>
</tr>
<tr>
<td>Discover / JCB International Processing Fee</td>
<td>0.50%</td>
</tr>
</tbody>
<thead>
<tr>
<th colspan="3">
<h5>Payment Brand Charges and Termination Fees</h5>
</th>
</tr>
</thead>
<tbody>
<tr>
<td colspan="3">Part of the fees that we charge you for processing your transactions consist of fees we
pay to the Payments Brands.<br><br>
These charges, called “Payment Brand Charges,” include but are not limited to, interchange rates,
assessments, file transmission fees, access fees, and international and cross border fees. Therefore, in
addition to the rates set forth below, you will also be charged Payment Brand Charges. Payment Brand
interchange rates can be accessed online by visiting <a
href="https://merchantservices.chase.com/support/managing-your-account/interchange-and-assessment-understanding">https://merchantservices.chase.com/support/managing-your-account/interchange-and-assessment-understanding</a>
and clicking on “View all of the Latest Payment Network Updates,” then “Current Brand Pricing -
US”.<br><br>
Please note that we may, from time to time, elect not to charge you for certain existing, new or
increased Payment Brand Charges. If we elect not to charge you, we still reserve the right to begin
charging you for existing, new or increased Payment Brand Charges at any time in the future, upon notice
to you. No such Payment Brand Charges will be imposed retroactively.<br><br>
<h5>Amount Due Upon Termination</h5><br><br>
We do not charge a fee for closing your merchant account.<br><br>
NOTICE REQUIRED BY AMERICAN EXPRESS:<br>
American Express requires that we inform you that (i) American Express charges Chase a wholesale
discount rate and not interchange and (ii) American Express operates a non-interchange based network.
</tr>
</tbody>
</table>
</div>
</li>
</ul>
<form>
<div class="row">
<label class="col s7">
<input type="checkbox" class="filled-in" checked="checked" />
<span>I have reviewed the above fees associated with processing transactions, and by continuing agree to this
pricing.</span>
</label>
</div>
<div class="row">
<form>
<div class="input-field col s3">
<input id="password" type="password">
<label for="password">Set Password</label>
</div>
</form>
<button class="btn-large waves-effect waves-light" type="submit" name="action">Submit
<i class="material-icons right">send</i>
</button>
</div>
</form>
<script src="https://cdnjs.cloudflare.com/ajax/libs/materialize/1.0.0/js/materialize.min.js"></script>
<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/2.1.3/jquery.min.js"></script>
</body>For steps on how to implement fee disclosures for Merchant IC+, see the article here.
Refund Policies
The refund policy as defined by WePay below must be implemented by all partners (and merchants) leveraging the Merchant IC+ pricing model. Merchants on the blended pricing model can implement their own refund policy.
Refund Policy:
- IC+ fees for credit card payments will only be credited back to the merchant if they are credited back by the network
- payers will receive a full refund, but the merchant will need to cover fees if the network does not credit them back
- this varies by network; some do refund their fees while others do not
- IC+ fees are not applicable to ACH/eCheck payments, so the entire fee charged will not be credited back to the merchant
- Platform markup fees will not be refunded to the merchant
- merchants pay the platform markup fees at the end of the billing cycle, discussed here
- Similarly, WePay fees debited from the platform do not get credited back to the platform
- If a platform charges merchants a fee for refunds, this fee must be disclosed to merchants
- refund fees will be applied regardless of the refund amount (full vs. partial)
Find examples of how the refund policy works here.
Test Criteria
You must be able to provide and maintain links to pages where the above requirements are met. You may be required to present to WePay a working URL to the public facing documentation where WePay terms of service are accessible as well as the flow a payer and payee goes through when using your platform. This can be satisfied with a demo or screen shots of your site and application. If any of the requirements are accessible post-authentication, test credentials should be made available to WePay allowing access to the documentation.